Important & Urgent

3 hours and 6 mins

Average Time to complete a repair in this category

Speed: Fast Cost: High

Example:

• “I believe the pipes are frozen. Frozen pipes- toilet bowl wont refill with water.”

Not Important & Urgent

3 hours and 6 mins

Average Time to complete a repair in this category

Speed: Med - Fast Cost: Med - High

Example:

• “The power is out in part of the apartment. We are thinking that because #1 moved out and had the power turned off.”

Important & Not Urgent

4 days

Average Time to complete a repair in this category

Speed: Slow Cost: Low / Competitive

Example:

• Shower will not stop even when the knobs are turned off

• “The washer and dryer has stopped working and the light right next to the washer and dryer is flickering (see video)”

Not Important & Not Urgent

14 days

Average Time to complete a repair in this category

Speed: Slowest Cost: Low / Competitive

Example:

• missing panel in the extra storage on the top right

• Piece of drywall missing behind the light fixture